Customer enquiries
Read the enquiry, copy details, update CRM, write a reply and remember the follow-up. These steps can become one workflow.
For small businesses in Aachen & the region
Connect existing software. Automate repetitive work.
Enquiries, documents and data should move through your business without constant copying. I connect your existing systems and build practical workflows around your daily work.
Direct contact with Marin Benke · free first conversation · clear project scope
Incoming emailPDF & documentsWebsite enquiry
Read. Check. Route.
CRM updatedTask assigned
Example workflow · human review where needed
Which task costs your team time?
Documents
Open a PDF, extract information and type it into another system. Extract and check the data automatically; review exceptions yourself.
Appointments
Transfer bookings between calendar and CRM, send confirmations and follow up. Connect the whole process.
Recurring reports
Collect data from several tools, combine spreadsheets and calculate the same report again. Prepare it automatically.
From scattered steps to one clear workflow.
Try an enquiry workflow.
Interactive simulationAn enquiry becomes a CRM contact and a follow-up task. Choose a scenario to see what happens when data is missing or a system fails.
Runs only in your browser with fictional data. No enquiry is sent and no real CRM, n8n or HubSpot connection is used. Each run starts a new simulation.
Incoming enquiry
- Company
- Example business
- Business email
- anfrage@beispiel.invalid
- Request
- Connect our website enquiries to our CRM.
Workflow steps
- Check required fieldsWaiting
- Check enquiry IDWaiting
- Update CRM contactWaiting
- Create follow-up taskWaiting
Choose a scenario and run the example.
- CRM contacts
- 0
- Follow-up tasks
- 0
- Queued enquiries
- 0
Choose a scenario and run the example.Contact saved, follow-up task created. Enquiry marked as processed.This enquiry was already processed. The second attempt creates no additional contact or task.CRM unavailable. Enquiry queued; no follow-up task created yet. Restore availability to retry.Email missing. Processing stopped before creating a contact or task.Missing DoneWaitingStoppedSkipped
Keep the tools that already work.
Your CRM, email, calendar, accounting software and forms do not necessarily need replacing. I check available interfaces and connect the gaps, with clear rules for data, permissions and failures.
For businesses in Aachen and the surrounding region. I’m based in nearby Vaals; we can discuss your process in a personal conversation.
Possible building blocks for your workflow
- n8n for workflow automation
- Connect forms, email and other software through available interfaces. We define triggers, data checks and failure handling before implementation.
- HubSpot and other CRM systems
- Transfer enquiries into contacts and follow-up tasks. I first check API access, required fields and how existing contacts should be matched.
- Microsoft Teams and calendars
- My own development includes calendar feeds and a custom Teams interface. For your workflow, I check the required permissions and available Microsoft 365 interfaces.
The right tools depend on your workflow. Compatibility, licences, access rights and operating costs are checked before an offer.
From my own development.
Two personal development projects: connecting existing systems through calendars, APIs and custom interfaces.
Connect WebUntis to calendars.
A timetable bridge that prepares schedule changes and cancellations for calendar feeds, with an API and MCP interface for other tools.
- WebUntis
- Normalise timetable data
- Calendar, API & MCP
Existing information becomes usable in other applications without manually copying each appointment.
Access Teams through a custom interface.
A custom MCP interface for retrieving and searching Microsoft Teams channels, messages and conversation context.
- Microsoft Teams
- Custom MCP interface
- Find messages & context
MCP lets compatible AI tools access selected information through a defined interface. Access remains subject to account permissions.
Built directly by the person you talk to.
I’m Marin Benke, an independent developer near Aachen. I analyse your process, design the solution and build it myself. You have one direct contact from the first conversation through testing and handover.
From your process to a working solution.
Understand
Walk me through one recurring task and the systems involved.
Design
Receive a recommendation; scope and price are agreed before implementation.
Build
Connect existing tools or build the missing piece.
Test
Check realistic examples, exceptions and error handling together.
Handover
Receive documentation and an agreed plan for operation and maintenance.
Questions before we start
Do I need new software?
Often, no. I first check how your existing tools can work together. A new tool is only proposed when it solves a specific gap.
Can you work with our existing tools?
We check their interfaces, access permissions and export options in the first step. Feasibility depends on the systems; I clarify limitations before implementation.
What does an automation cost?
The first Automation Check is free. Implementation depends on the systems, number of steps and testing needed. You receive an individual quote with a clear scope before work starts. Software licences and ongoing operation are listed separately where needed.
What can actually be automated?
Recurring tasks with clear inputs and rules: enquiry routing, reminders, data transfers, document processing and reports. Sensitive decisions or uncertain results can remain subject to human review.
Is AI required?
No. Many workflows use straightforward rules and interfaces. AI is considered when it helps with unstructured text or documents, with validation appropriate to the task.
What happens if an automation fails?
We agree how failures are detected, reported and handled. Depending on the process, this includes logging, retries and a manual fallback. Exception handling is tested before handover.
Can you maintain it afterward?
Yes, ongoing support can be agreed separately. We define responsibilities, monitoring and any operating costs in the proposal.
Find out what you can automate.
Choose a time or describe the task below. The first conversation is free. Implementation starts only after we agree the scope and price.
Book your free Automation Check
Bring one recurring task and the tools involved. We will identify practical options and a useful first step. No technical preparation needed.
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A few sentences are enough. I’ll review your process and reply with the next step.